FAQ

Signing Up
Q: If I have an account with one of the participating Email Service Providers, do I have to use a different email address to sign up for Admailr?

A: No, you can use the same email address within Admailr as you do with your ESP. Admailr has a separate login area and registration area. You can login at https://www.admailr.com/login/

Q: Can I use multiple accounts when signing up for Admailr?

A: Yes you can however there is no reason why you should need this. You can create as many campaigns as you need in one single account. You also can create profiles for your campaigns so if you are managing campaigns for different companies you can utilize this option. It is not recommended to create multiple accounts.

Eligibility
Q: I am not from the Unites States how do I sign up for Admailr?

A: Currently Admailr is available globally. Let us know what country your publication is from or your subscribers are from to confirm we support your country. Note: Our global support is for Native Ads only.

Q: Do I have to own a website to join Admailr?

A: If you are an advertiser you should own a website to use Admailr because you will want to link back your ads to your landing page which should be on your site or if you are an agency then your client should have a site to link back to. If you are a publisher you don’t necessarily need a site but its a good idea to have your content stored somewhere. If you need a host to store your content please reach out to us.

Q: I want to sign up for my business or personal account is this possible?

A: Yes you can do this.

Q: Is there any age requirement to join Admailr?

A: Yes you must be 18 years or older.

Management
Q: How do I configure my Ads in the email so I can monetize well? Like specifying where I want my Ads to appear and choose what types of Ads I want.

A: There is no perfect answer for this. It really depends on your subscribers. Sometimes above the fold is better and sometimes at the end of the article is better. We suggest testing to see where you get your highest click through rate. We have some templates you can look at as examples. In the panel you can create any size ad unit you want and place it anywhere you like. In the future we will have a drag and drop placement tool where you can simply drag ad units into your newsletter. We will leave an empty box to show you where the ad will go.Under management there is no restriction on where you can place your ads you can place ads based on the ad size you choose in your publisher account.

Q: How Ads are set up? Is it dependent on the newsletter content (like if my newsletter is all about ‘iphones’ will Ads display all about phones) or is it dependent on the categories I selected?

A: There are many determining factors on how ads are placed. We base this off each recipient, as well as content and then allow you to determine which categories or keywords you do not want to show in your newsletter.

Q: The ADMAILR AD is not displaying correctly how do I reset it?

A: This should never happen because all ads are preapproved before being placed on your newsletter. If there is no Ad placement this means there are no ads available for the current settings you have placed or the ad tag code hasnt been placed correctly.

Q: I want to terminate or discontinue Admailr and I want to remove all my submitted files from your database, how do I do that?

A: Within your Admailr panel under Preferences you will see a menu item for Cancel my account, Choose this and we will cancel your account and delete all your information from the system.

Admailr Approval
Q: How long does my campaign take to be approved?

A: Normally it takes 24 hours to be approved. If it takes longer please be patient and we will get to it as soon as possible. If you have questions on it you can always ask us on our online chat.

Q: Why is my account not approved completely and why is it still being reviewed?

A: We need to verify the ad falls within our policy guidelines and that the link back is to a site that falls within our policy guidelines for our publishers.

Q: How long will I receive my PIN after submitting all the requirements?

A: Your pin is mailed immediately and should receive it anywhere in the U.S. within 2 weeks. You can still mail without your pin. Your pin is only needed to collect your payments. As a side note you don’t need to use a pin unless you want to be paid by check. If you want to be paid by ACH or Paypal you are not needed to verify a pin.

Q: I have not received my PIN, I do not know what to do next.

A: Please contact us to verify the address you have on file is correct and we will resend another pin to your address on file. We are not able to give pins out over chat, email, or phone. The reason the pin is mailed is to verify your address.

Monetization
Q: How much do I get paid for clicks on Ads in my newsletter?

A: Each ad gets paid differently. We will post the most optimal ad to get you the highest payout possible on each click.

Q: How do I get paid?

A: Fill out the proper forms and select the payment option you decide is best for you. You will get paid once a month and you can follow this in your panel.

Q: How do I track my Ads clicks, is there a performance report available?

A: Yes in Admailr you go to reporting and you can check reports by CPM and CPC and filter by days/weeks/months.

Q: How do I withdraw my current balance in my account?

A: Your account is paid each month automatically on the 20th of the month.

Q: Is there a minimum limit or payment threshold before I can withdraw my balance?

A: Yes, the minimum amount before we send a payment is 100.00.

Q: If I don’t withdraw my funds, will it stay in my account forever?

A: No, we automatically send payment to you on the 20th as long as the amount exceeds 100.00.

Q: Can I use my publisher account to pay for my advertiser account?

A: Yes, you can. Its not an automated feature as of yet so you would need to contact your account manager.

Q: How do I transfer funds from my account to PayPal?

A: If you go to preferences and payments you can select paypal. Once you enter your id we will transfer funds to that id.

Clicks
Q: Can I click my Admailr Ads?

A: No you cannot. Our system will detect fraud and not allow this.

Q: I accidentally clicked my Admailr Ads what should I do?

A: There is nothing to do. It will not record the clicks.

Q: I know someone who asks me to click his Admailr Ads what should I do?

A: Please contact us. If we suspect fraud on clicks we will shutdown the account. Our system will record any fraudulent activity.

Disabled ADS or Accounts
Q: Why is my account disabled, suspended, or banned, and what should I do?

A: If your account has been disabled there will be a message explaining why it was suspended. This most likely will have to do with breaking our policies.

Q: I have duplicate account, how do I close the other account?

A: Please contact support either though our chat, email, or our phone number to close this account or go to Preferences, close my account.

Q: Why are my ADS in a disabled status?

A: Ads are disabled if they have been flagged by our administrators for violating our policies or if your account has no money it.